How to Build a Team That Actually Increases Your Business Value (12 Proven Investment Strategies)

Are you the smartest person in your company? If yes, you’re in trouble.

Here’s why: 59% of employees get zero workplace training, yet companies that actually train their people make 218% more profit per employee. Most service business owners want strong teams but accidentally create expensive babysitting operations instead.

The hard truth? If your business dies when you take a two-week vacation, you don’t own a business. You own a job with overhead.

The $2 Million Problem Every Service Business Owner Faces

I sit across from successful service business owners every week. Smart people. Profitable companies. But when we start talking about exit strategies, the same problem shows up every single time.

“Walk me through what happens when you’re gone for three weeks,” I say.

The deer-in-headlights look tells me everything.

Marcus ran a $4.8M marketing agency. Great clients, solid margins, growing revenue. Three buyers walked away. Same reason each time: “We’re not buying Marcus’s job. We need a business that works without him.”

Here’s what buyers actually pay for: businesses that work without the owner. Companies with leadership depth command EBITDA multiples of 10x or higher. Owner-dependent businesses? They’re lucky to get 4x.

Want to learn how to make your business truly owner-independent? Read our full guide on building a business that runs without you and start creating value that lasts even when you step away.

Let me show you the real math.

Every time someone quits, it costs you 33% of their salary to replace them. But that’s just the visible cost.

• You make every decision, so everything waits for you.
• You handle every crisis, so you never build problem-solvers.
• You manage every relationship, so nothing survives without you.
• You work 60+ hours a week holding it all together.

Jennifer runs a $3.2M engineering firm. Brilliant engineer. Terrible at letting go. Every proposal crossed her desk. Every client issue escalated to her. Every new hire needed her personal training.

The breakthrough came when she realized her people weren’t stupid. They were untrained. She’d hired smart people, then systematically prevented them from getting smarter.

Scripture puts it perfectly in Proverbs 27:17: “As iron sharpens iron, so one person sharpens another.“ When you’re the only sharp tool in the shed, you cap everyone’s potential, including your own.

In your next one-on-one, skip the project updates. Ask these instead:

• Where do you want to be in three years?
• What would make this your dream job?
• What skills do you want to master here?

This signals you see them as more than task-doers. When people feel invested in, they invest back.

The average company spends $954 per employee on training. Most service businesses spend zero and wonder why their people never grow.

Pick a number. Start with $1,000 per key person annually. Send them to conferences. Pay for certifications. Buy them courses. Then make them teach the team what they learned.

Every key person needs a written development plan:

• What will they learn this quarter?
• What new responsibility will they take on this year?
• What leadership role could they fill in three years?

Development without a plan is just hope. Development with a plan is a strategy.

Your weekly team meetings are probably status updates everyone already knows. Instead, spend 15 minutes teaching:

• Industry trends that affect your clients
• Case studies from recent wins
• New skills that improve results
• Leadership principles that drive success

Match your best performers with emerging leaders. Let junior people shadow senior roles. Use current challenges as teaching moments.

This transfers knowledge from individual brains into organizational systems.

Want someone to become a manager? Let them sit in on management meetings monthly. Want them to understand sales? Have them shadow client calls.

When people can see their path forward clearly, they’re more likely to take it.

Stop hoarding every choice. Start small:

• Let project managers approve expenses under $2,500
• Allow account managers to negotiate contract changes
• Enable team leads to solve client issues directly

Give them room to fail small and learn fast. The alternative is staying trapped as the bottleneck forever.

You build muscle by adding weight gradually. Same with leadership development. Give them bigger challenges:

• Larger client relationships
• New project types
• Team leadership opportunities
• Process improvement projects

Companies that stretch their people have 24% higher profit margins.

If you hired them well and trained properly, step back and let them lead. Micromanaging kills everything else you’ve invested in development.

When people get the training they need, companies are 17% more productive. But productivity requires freedom to act.

Connect your people with industry associations, conferences, and other professionals. Introduce them to your vendors and partners.

Strong networks make strong employees. Strong employees make strong companies.

Leadership development costs money upfront but pays back for years. Companies with good training programs generate 218% more profit per employee.

But here’s the kicker: buyers pay premiums for businesses with leadership depth. The development investment shows up in your valuation multiple.

Create regular feedback sessions:

• What slows you down that shouldn’t?
• What decisions could you make that require approval now?
• What would help you be more effective?

Then actually change things based on their input. When people see their voices matter, ownership thinking explodes.

Want to create a team you actually enjoy working with? Learn how to build a team of employees you love working with and transform your workplace culture today.

Jennifer implemented these strategies over 18 months. Here’s what changed:

1. Her Daily Life:

• Dropped from 65 hours per week to 42 hours
• Took her first real vacation in five years
• Stopped answering calls after 6 PM

2. The Business Results:

• Revenue per employee increased $47,000
• Profit margins improved from 18% to 24%
• Client retention jumped from 73% to 91%
• Employee turnover fell from 23% to 4%

3. The Enterprise Value:

• Preliminary valuation increased from 4.2x to 7.1x EBITDA
• Three team members can now handle major client relationships
• The business runs smoothly when Jennifer travels

When buyers look at her business now, they see a real company, not Jennifer’s expensive consulting practice.

As Jesus taught in Luke 14:28: “Suppose one of you wants to build a tower. Won’t you first sit down and estimate the cost to see if you have enough money to complete it?” Building a valuable business requires intentional investment in the people who will operate it. You can’t build enterprise value on good intentions and hope.

You have two choices: stay the indispensable hero or become the strategic builder.

Heroes are impressive. They solve every problem, make every decision, handle every crisis. But heroes create businesses that die without them. And businesses that die without their owners are worth almost nothing to buyers.

Strategic builders develop systems that work through other people. They create leaders who make good decisions independently. They build companies that get stronger whether the owner is there or not.

94% of employees stay longer at companies that invest in their development. But retention isn’t the goal. Capability is the goal. When you build capability in others, you create enterprise value that translates into wealth at exit.

The average service business owner works 55+ hours per week and owns a company worth 3-5x EBITDA. The strategic service business owner works 40 hours per week and owns a company worth 7-12x EBITDA.

Same industry. Same market conditions. Same challenges.

The difference is leadership depth.

You can keep being the smartest person in your company and cap your wealth at your personal capacity. Or you can start building other smart people and multiply your wealth through their capacity.

The investment you make in your people today determines the price someone pays for your business tomorrow.

Ready to build a business that works without you?

Book The DecaMillionaire Way Strategy Call and let’s create your leadership-driven service business exit strategy.